Privacy in plain English: we use information to run the store and website, process requested services, manage customer features and communications, prevent fraud, and improve operations. We disclose information to service providers when needed to do those things and as required by law.
1. Scope
This Privacy Policy applies to personal information processed by Planet Retro Video Games in connection with planetretrovideogames.com, our customer-facing online features, and related store services that reference this Policy. It does not control the privacy practices of independent third parties such as payment processors, social platforms, marketplaces, map providers, or booking services.
2. Information We Collect
Information you provide directly
- Contact information: name, email address, phone number, mailing or shipping address, and other information you submit through forms.
- Account information: login credentials, profile settings, avatars, wishlists, notification preferences, loyalty information, and account activity where those features are available.
- Transaction information: items purchased or returned, transaction totals, payment method type, receipts, gift-card or store-credit activity, loyalty activity, and related purchase history.
- Trade-in and selling information: items you offer, descriptions, photos, contact details, offer history, and identification or transaction records where required by law or store policy.
- Repair and customer-property information: contact details, device or item information, repair descriptions, status, parts and cost information, communications, signatures or acknowledgments, shipping information, and related service records where applicable.
- Communications: messages, support inquiries, photos or attachments you submit, survey responses, and other correspondence.
- Marketing and notification preferences: email-list consent, item-alert requests, wishlist notifications, and similar preferences.
Information collected automatically
When you use the Site, our hosting, security, analytics, or application systems may automatically collect IP address, browser and device type, operating system, referring pages, pages viewed, timestamps, approximate location derived from IP address, cookie or similar identifiers, and logs relating to Site performance, errors, fraud prevention, and security.
Information we generally do not need
Please do not send highly sensitive personal information through ordinary website forms unless we specifically request it for a legitimate purpose. Payment card numbers are generally handled by payment processors rather than stored directly in ordinary Site forms.
3. Sources of Personal Information
We may receive personal information directly from you, automatically from your device or browser, from point-of-sale and customer-service systems, from payment and transaction service providers, and from other service providers that support features you choose to use.
4. How We Use Personal Information
We may use personal information to:
- operate, maintain, secure, and improve the Site and our customer-facing systems;
- process purchases, returns, trade-ins, repairs, layaways, gift cards, store credit, loyalty benefits, reservations, or other requested services;
- manage customer accounts, wishlists, receipts, purchase history, item notifications, and customer support;
- communicate about transactions, repairs, pickups, orders, appointments, account security, service updates, or policy changes;
- send marketing emails or promotional notifications when you have opted in or when otherwise permitted by law;
- personalize Site content and understand how customers use our services;
- detect, investigate, and prevent fraud, abuse, security incidents, theft, or misuse;
- maintain business, tax, accounting, warranty, transaction, and legal records;
- comply with law, legal process, and valid government requests; and
- protect the rights, safety, property, and integrity of Planet Retro, our customers, employees, and others.
6. Payment Information
Payments may be processed by third-party payment providers. Those providers may collect card numbers, bank or wallet information, billing details, device information, or other data needed to process and secure the payment. Their privacy policies govern their handling of information they collect independently.
Planet Retro may receive transaction identifiers, payment status, payment method type, amounts, fraud indicators, and related records without receiving the complete underlying payment credential.
7. Cookies, Similar Technologies, and Analytics
The Site may use cookies, local storage, session technologies, pixels, or similar tools that are necessary for login, security, preferences, shopping or account functions, analytics, performance, or other Site features.
Some browsers let you block or delete cookies. Doing so may affect login, account, cart, preference, or other Site functionality. Where legally required, we will provide additional choices for non-essential tracking technologies.
Browser “Do Not Track” signals are not interpreted uniformly across the industry. We respond to legally recognized browser-based opt-out preference signals when required by applicable law and technically supported.
8. Marketing Emails, Wishlists, and Item Notifications
If you join the Planet Retro email list or opt into promotional messages, we use the contact information and preferences you provide to send the requested communications. You may unsubscribe from marketing email at any time using the link included in the email.
If you request wishlist or inventory notifications, we may use your account, email address, phone number, wishlist selections, and inventory information to notify you when a matching item becomes available. You can change preferences or ask us to stop these notifications.
Even if you opt out of marketing, we may still send non-promotional communications that are reasonably necessary for transactions, repairs, orders, security, account administration, or other services you requested.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and warranty records, handling disputes, preventing fraud, meeting accounting or tax obligations, enforcing agreements, and complying with law.
Retention periods vary by record type. When information is no longer reasonably needed, we may delete, de-identify, or securely archive it as appropriate.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, authentication, secure hosting practices, encryption in transit where appropriate, logging, backups, and limiting access to people who need information for legitimate business purposes.
No website, network, database, transmission, or storage system can be guaranteed completely secure. You are responsible for protecting your account password and for using appropriate security on your own devices.
11. Your Privacy Choices and Rights
You may contact us to request access to, correction of, or deletion of certain personal information, to update communication preferences, or to ask a privacy question. We may need to verify your identity before completing a request.
Depending on where you live, applicable law may give you additional rights regarding access, correction, deletion, portability, restriction, objection, or certain disclosures or uses of personal information. We will honor applicable rights and exceptions required by law.
You may unsubscribe from marketing emails using the unsubscribe mechanism in the message. For account, wishlist, or notification preferences, use the settings available to you or contact us.
We will not discriminate against you for exercising a privacy right protected by applicable law.
12. Children’s Privacy
The Site is intended for a general audience and is not designed to knowingly collect personal information online from children under 13 without appropriate consent. If you believe a child under 13 has provided personal information to us through the Site without appropriate authorization, contact us so we can review and address the situation.
Parents or guardians should supervise minors using online account, wishlist, trade, repair, contact, party, or notification features.
13. Third-Party Sites, Platforms, and Services
The Site may contain links to or integrations with third-party services such as maps, social media, marketplaces, payment processors, booking tools, or other platforms. When you leave our Site or interact directly with a third party, that party’s privacy policy applies to the information it collects.
We encourage you to review the privacy policies of services you use.
14. Business Changes
If Planet Retro is involved in a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar transaction, personal information may be reviewed or transferred as part of that process where permitted by law. Any successor that receives personal information will be expected to handle it consistent with applicable law and the commitments that apply at the time of transfer.
15. Changes to This Privacy Policy
We may update this Policy as our services, technology, or legal obligations change. We will update the “Last Updated” date when we make changes and will provide additional notice when required by law.
16. Contact Us
For privacy questions or requests, contact Planet Retro through the Site, by phone, or at the store.